Thank you for shopping with MemoVibe Studio. Please review our shipping policy before placing your order.
1. Production Time
Most MemoVibe Studio products are custom-made. Production typically takes 1–5 business days after your order is confirmed and all customization details are received. During peak seasons (holidays, sales), production may take longer. We will notify you if there is a significant delay.
2. Shipping Methods and Delivery Times
We ship worldwide. Available shipping methods and estimated delivery times are shown at checkout.
Delivery times are estimates and not guaranteed. Customs delays, carrier issues, and weather may affect delivery.
Please note that deliveries to remote or rural locations may take slightly longer.
3. Shipping Costs
Shipping costs are calculated at checkout based on destination, weight, and shipping method. We may offer free shipping promotions from time to time; details will be shown on the Site.
4. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient. We do not collect or reimburse them. Please check with your local customs office for details.
5. Order Tracking
Once your order ships, we will send you a tracking number by email. You can also track your order on our Site or the carrier’s website. Please allow 24–48 hours for tracking information to update.
6. Lost, Stolen, or Damaged Packages
Damaged: Contact us within 7 days of delivery with photos. See our Refund Policy.
Lost or stolen: If tracking shows delivery but you did not receive it, contact the carrier and us within 14 days. We will assist where possible, but we are not responsible for packages confirmed as delivered to the address you provided.
Incorrect address: MemoVibe Studio is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
7. Undeliverable Packages
If a package is returned to us as undeliverable (incorrect address, refused delivery, customs rejection), we will contact you. We can reship after payment of additional shipping costs, or refund the order minus original shipping and any return fees.
8. Holidays and Delays
During major holidays and peak periods, production and shipping may be delayed. We appreciate your patience and will keep you informed.
9. Contact
For shipping questions, contact us at [email protected].